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Frequently Asked Questions

  1. What do I do if I am having difficulty in completing the application form?
  2. When I complete this application form does this mean I have applied to all the housing providers I have chosen?
  3. What if my circumstances change?
  4. How long will my name stay on the list?
  5. What do I do if I have forgotten my login?
  6. What do I do if I have forgotten my password?
  7. I have an Access Code, how do I reset my password?
  8. What types of housing does Apply4Homes provide?

1.  What do I do if I am having difficulty in completing the application form?

Please see the list of partners operating within Apply4Homes. If you need help please contact one of the providers you have applied to. Contact details for all the Apply4Homes partners can be found here.

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2.  When I complete this application form does this mean I have applied to all the housing providers I have chosen?

Once your form has been completed it will automatically be sent to the providers you have applied to. As the applications are then assessed individually according to each provider’s policy, the points awarded to your application will be different. If you have a query you still need to contact the individual organisation. A copy of each landlord’s allocations policy is available on their website or on request from any of their offices.

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3.  What if my circumstances change?

You must remember to tell us if your circumstances change as this may affect how your application is assessed. You can change your circumstances online or by contacting one of the providers. It may be necessary for you to update most of your application form if your circumstances have changed significantly i.e. you have moved address

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4.  How long will my name stay on the list?

Your application will be ‘reviewed’ once a year to check that you still want to remain on the housing list. If you do not respond (following a reminder letter) it will be assumed that you are no longer interested in housing and your name will then be removed from the list. You can, however, reapply at any time. If you change any details on your application either online or on the telephone your application will be automatically renewed for a further year. This will mean you will not receive an annual review letter

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5.  What do I do if I have forgotten my login?

Your login is your application reference number. This can be found at the top of any letter you have received from Apply 4 Homes.


If you do not have a letter from Apply 4 Homes you will need to contact one of the Apply 4 Homes providers you have applied to for assistance. Contact details for all the Apply 4 Homes partners can be found here.
 

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6.  What do I do if I have forgotten my password?

You must request an access code in order to reset your password. For your security, the access code can only be sent to the e-mail address of the Main or Joint Applicant on your Application. To request an access code and reset your password, do the following…
 

  1. Go to the login screen using the ‘Login’ link which is displayed in the top right hand corner of the screen.
  2. On the login screen, click ‘here’ where it says “If you have forgotten your login details click here”.
  3. On the Request Access Code screen enter your login and the e-mail address you entered for either the Main or Joint Applicant on your Application. An access code will then be sent to your e-mail address.
  4. Once you have an access code go to the login screen, and click ‘here’ where it says “If you have a new access code and want to re-set your password please click here”.
  5. On the Reset Password screen, enter your login, the access code and the date of birth of the Lead or Joint Applicant on your Application and click ‘Reset Password’.
  6. You will then be prompted to reset your password.


If you didn’t enter an e-mail address on your application, or cannot remember what you have entered, you will need to contact on of the Apply 4 Homes providers you have applied to for assistance. Contact details for all the Apply 4 Homes partners can be found here.
 

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7.  I have an Access Code, how do I reset my password?

If you have received an access code via e-mail then you can use it to reset your password by doing the following… 

  1. Go to the login screen using the ‘Login’ link which is displayed in the top right hand corner of the screen.
  2. On the login screen click ‘here’ where it says “If you have a new access code and want to re-set your password please click here”.
  3. On the Reset Password screen, enter your login, the access code and the date of birth of the Lead or Joint Applicant on your Application and click ‘Reset Password’.
  4. You will then be prompted to reset your password.

 

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8.  What types of housing does Apply4Homes provide?

The types of housing available to Applications are as follows:

Amenity Housing

This is accommodation that is particularly suitable for older tenants. It may be on the ground floor or first floor (or have a lift to get to higher floors). There is no resident support staff, however individual houses may be linked to the community alarm scheme.

General Needs

This type of housing is available to individuals and families. Each landlord has their own policy to decide who they will consider for their general needs properties. This type of property can include, houses, flats and four in a block.

Some landlords provide purpose built properties of various sizes, which have facilities suitable for wheelchair users.

Shared-Ownership Housing

Shared-ownership is a scheme where you can buy a share of the equity of the property. The initial share can be 25%, 50% or 75% of the property. The association owns the remaining share and will charge you an occupancy payment for the share it owns.

Sheltered Housing

This is similar to amenity housing but provides extra support through a warden service. Some Sheltered housing schemes may have a shared lounge for social activities, laundry facilities and a guest bedroom.

Very Sheltered Housing

This has all the facilities of sheltered housing but also provides at least one meal a day, and special bathroom facilities, so is most suitable for frail or very elderly residents. As well as a warden service, residents may also receive individual home-care services.

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